FAQs

Contact & Support

How can I contact The Brown Goat?
You can reach us anytime at info@thebrowngoat.com. Our friendly customer service team will respond within 1–2 business days.

Shipping & Delivery

Do you ship worldwide?
Yes! We proudly offer worldwide shipping, bringing affordable designer lights and modern home lighting to customers across the globe.

Where do you ship from?
We ship directly from our international warehouse in Hong Kong, allowing us to offer a wide selection of curated lighting at competitive prices.

How long will it take to receive my order?
Due to high demand and global logistics, orders typically arrive within 2–4 weeks. You’ll receive a tracking number as soon as your item ships.

What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, you're eligible for a full refund. Just email us with your order number.

Will I be charged customs or import taxes?
Prices listed on our site are tax-free (in AUD). You may be responsible for import taxes, duties, or local customs fees upon delivery, depending on your country’s regulations. These are the buyer’s responsibility.

Orders & Returns

Can I change or cancel my order?
We process orders quickly, so please email us at info@thebrowngoat.com within 12 hours of placing your order. After this window, we cannot make changes, but you may still be eligible for a return after receiving the item.

What if the item I receive is damaged, incorrect, or defective?
If your order arrives damaged, incorrect, or missing items, please email us with:

  • Your order number

  • Clear photos of the issue

  • A short description of the problem

We’ll resolve your case as quickly as possible.

How do I return an item?
Please contact us at info@thebrowngoat.com to request a return. Items must be unused and in original packaging. Return instructions will be provided.

When will I receive my refund?
Refunds are processed within 7–10 business days to your original payment method. Depending on your bank, it may take additional time for the funds to appear in your account.

 Payments

What payment methods do you accept?
We accept all major credit cards, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

Order Processing

When will my order be processed?
We process orders between Monday and Friday, excluding holidays. Orders are typically processed within 1–3 business days and shipped the following business day.

Do you ship on weekends?
No, we do not ship on weekends or public holidays.

 Need More Help?

If your question isn't answered here, feel free to email us anytime at info@thebrowngoat.com — we're always happy to help you light up your space!